Advanced Servicing and Reporting

We release your portfolio onto a state-of-the art servicing platform coupled with a comprehensive reporting system. Our program delivers higher recovery rates while enabling you to maintain established relationships.

Customer Service

Provides welcome calls and ensures the accuracy of customer information.
Responds to inquiries regarding accounts and takes payments on those less than three days past due.

Payment Processing

Customers are provided monthly and bi-weekly payment plans and a variety of payment options including traditional mail, electronic check, one-time or recurring EFT, debit/credit, and more.

Collections

Collections is organized into delinquency buckets for specialized attention. In addition to resolving delinquencies, customers are educated as to the importance of timely payments. If contact is not successful, references are called or skip tracing is performed.

Remarketing

The decision to repossess a vehicle is not made on any hard and fast level of delinquency, however accounts that reach the 45th and 60th day of delinquency are reviewed for potential repossession.

Legal Support

When a bankruptcy filing is identified and verified, the bankruptcy department sends out a proof of claim to the court and files objections or motions for relief of the plan if unacceptable in order to achieve the best possible outcome for you and your customer.

Reporting and Administration

Clients are provided access to a variety of industry standard reports 24/7 through a secure website. Detail is provided on payment histories, delinquencies, and title perfections along with loan data extracts and reports; everything necessary to effectively manage your portfolio.